Terms and Conditions

  1. You must be eighteen (18) years of age, and possess a valid debit/credit card to hire our services. You can also pay in cash at Reflexion Lounge, Salford Quays to confirm your order. We will not serve tobacco to minors. We reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.

  2. We do not accept any LIABILITY AND INJURIES ARISING FROM THE OPERATION AND CONSUMPTION OF SHISHA ON YOUR PREMISES. This includes all household burns.

  3. WE STRONGLY ADVISE YOU TO PLAN YOUR EVENT TO TAKE INTO ACCOUNT THE INHERENTLY HAZARDOUS NATURE OF OPERATING AND CONSUMING SHISHA PIPES AND IMPLEMENT ADEQUATE SAFEGUARDS AS WELL AS BRIEFING YOUR GUESTS. ONCE the shisha equipment has been delivered, it is ultimately your responsibility until collection..

  4. There is a compulsory £30 deposit per Shisha hired which will be returned upon collection of the Shisha

  5. We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes only.

  6. We will not pass any of your details to any other organisation.

  7. We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

  8. All errors and omissions are accepted.

  9. Pictures used indication purposes only.

  10. Some goods may differ from those which are shown.

  11. PLEASE NOTE WHILST WE EXERCISE EVERY CARE AND DILIGENCE, WE DO NOT TAKE ANY RESPONSIBILITY FOR THE SHISHA PIPES WHILST THEY ARE AT YOUR EVENT.

  12. Orders for same day delivery must be placed by 5pm.

  13. Deliveries will be between 5:30pm and 7:30pm, we may change the delivery time based on traffic conditions.

  14. Shisha returns will be the following day at the same day unless an alternative collection date is arrange with us. If the shisha is not returned the following day when someone attends for collection then the onus is on the hirer to return the shisha to Reflexion Lounge (252 The Quays, Salford, M50 3SD).

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